Order ID 6463784949 Type Essay Writer Level Masters Style APA/MLA/Harvard/Chicago Sources/References 6 Number of Pages 5-10 Pages Description/Paper Instructions Training Preparation Steps Activity
STEP 1: Review the outline below as it will inform how you complete the activity.
Moving From Needs Analysis to Training Outcomes
Problems = areas/processes that merit improvement
Goals = long-term outcomes to be accomplished
Objectives = measurable steps to be taken to meet goals
- Identify and present problems to the organization/department/unit.
- Identify the training goals (for the organization/department/unit).
- Translate those goals into measurable steps to be taken to meet goals that are specific to the group involved in the training.
STEP 2: Consult the example below to see how to provide/present problems, goals, and objectives.
Problem: Employees do not feel they receive adequate feedback about how they
are performing.
Goal: To improve the feedback process in the organization.
Objectives: Creating a formal feedback process.
Creating routine scheduled feedback sessions.
Training managers to provide constructive feedback.
Training employees how to respond to constructive feedback.
STEP 3: Complete the remaining examples by providing goals and objectives that would accompany the problems presented.
Example 1
Managers do not feel the customer service representatives are dealing politely with the customers.
Goal: To improve the service attitude and level of customer service representatives .
Objectives:
Creating a training session and electing outstanding service representatives.
Establishing a complete customer feedback channel to check service levels of service representatives.
Implementing a punishment and reward system to standardize the services of service representatives.
Example 2
Employees feel the need for and nature of organizational changes should be communicated more clearly to the staff.
Goal: To improve internal company communications to clearly demonstrate organizational change to employees.
Objectives:
Creating an information seminar to inform the company of what is happening.
Taking employees’ useful opinions on organizational changes.
Creating a company information publishing website to facilitate employees’ timely access to important information.
Example 3
Managers do not feel employees embrace the organizational mission statement.
Goal: To adjust the correct attitude of employees to the company mission.
Objectives:
Creating a manager meeting to check for management vulnerabilities.
Providing feedback channels for employees to obtain opinions of all employees on the company.
Developing the mission that aligns with the work of employees to ensure they can follow it.
Improving the quality of all work.
Example 5
Mid-level managers report that the do not have a clear sense of how their responsibilities are different from the groups of employees they oversee.
Goal: To clear mid-level managers to clarify their job responsibilities.
Objectives:
Providing diversity of work responsibilities and workload to mid-level managers.
Creating opportunities for mid-level managers to promote their cooperation with superiors.
Creating training sessions to provide specific management responsibilities and workload for mid-level managers.
Developing a detailed list of work tasks to demonstrate the specific responsibilities of mid-level managers.
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