Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
“Case 1.1. The Changing Role of Human Resources in Organizations: The Curious Case of Zappos
In the 1980s, when you were interviewed or hired for a job you often met a person from the company who worked in the Personnel Office.
The Personnel Office was viewed as a place where each employee filed the necessary forms to work at the company. The Personnel Office was considered a staff management area where you learned about the policies and rules of being an employee at the company. Personnel was considered a staff management area, since they only advised line managers in some field of expertise. For example, Personnel would have consultants with specialized experience in accounting or providing input on legal issues to support the line managers that were creating the product.
Fortunately, over the years the Personnel Office became known as the Human Resources (HR) Department. HR has become a larger part of the strategic planning process in many companies. The HR manager often helps to set policies and strategies in relation to the workforce at an organization. At the same time, HR managers continue to support line managers by constantly improving areas such as finding prospective new employees, training employees, improving employee motivation, searching and evaluating lower cost and higher quality health-care benefits, providing information on retirement services, and many other activities designed to make sure employees are able to complete their jobs.
Zappos, a very successful online retailer that sells shoes mainly to women, is an example of a younger company that provides a modern approach to human resource management. The human resources department at Zappos organizes unique events to help celebrate the excitement at Zappos. To begin the process of working at Zappos, the initial job interview is often conducted in an informal atmosphere to allow the prospective employee to feel comfortable. New employees are offered $ 2,000 if they don’t want to stay with the company. Very few employees decide to leave the company since they are excited to work for Zappos and their exciting CEO Tony Heish. 1
Zappos has been so successful that it was purchased by Amazon in 2009 for over $ 807 million. Zappos runs independently of Amazon to protect its unique human resources department. 2
Rebecca Henry is the former director of human resources for Zappos. She believes the company consciously decides what the corporate culture needs to look like based on ten core values. Each new employee is trained by an HR person on each of the following ten values:
• Deliver WOW through Service
• Embrace and Drive Change
• Create Fun and a Little Weirdness
• Be Adventurous
• Be Creative and Open-Minded
• Pursue Growth and Learning
• Build Open and Honest Relationships With Communication
• Build a Positive Team and Family Spirit
• Do More With Less
• Be Passionate and Determined, Be Humble 3The HR Department works with upper-level management to develop employee job descriptions, the hiring process, on-the-job training, and the day-to-day work environment based on these unique core values.
Zappos is always exploring new ideas to improve its human resources process. For example, to improve the recruiting process, it has developed a social network known as Zappos Insiders. Zappos Insiders allows prospective employees to interact with current employees to see if they would be a good fit with the creative culture at Zappos. 4
Tony Heish’s latest idea is to make sure the people working at Zappos are truly motivated to work at his company. All employees were offered the option to leave the company with a severance package if they didn’t want to participate in a self-management program. Self-management is a newer management idea that is based on having agile workers. Employees learn to manage themselves and move from job to job instead of staying with a single static job. The goal is for employees to give up traditional job titles and work on multiple tasks, rather than at a specific job. An employee’s job is constantly changing instead of being static.
Overall, 220 employees (14%) took the severance package offered by Heish to weed out employees who wanted to change companies, who were ready for retirement, or decided to leave for their own reasons. However, that also means 84 percent of the remaining employees are employees who are motivated to make Zappos an even more successful online retailer. 5
Case Questions
1. Should Tony Heish be concerned that a large number of managers and employees might reject self-management, leave the company, and accept a severance package?
2. What benefits or incentives do employees experience at Zappos that make them want to stay with the company?
3. Does it appear the Human Resources Department at Zappos is a staff or a line area?
4. Does human resources at Zappos create revenue for the organization?
5. If you were the HR manager at Zappos, would you support the Zappos Insider program as a reliable source of acquiring new prospective employees? Case 1.2. HRM”
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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