Answering A Customer Complaint Letter
Order ID 53563633773 Type Essay Writer Level Masters Style APA Sources/References 4 Perfect Number of Pages to Order 5-10 Pages Description/Paper Instructions
Directions:
Below is a complaint letter. Consider the type of customer, the service experience, and the impact of the situation.
1. In this letter, list all of the red flags.
2. As the owner, compose a letter of apology. Take any actions you believe most appropriate.
October 1, 2011
Mary and James Swanson
The Jan House on John’s Pond
Covington, New Hampshire
Dear Mr. and Mrs. Swanson:
This is the first time that I have ever written a letter like this. We are so upset that we felt compelled to let you know of our recent experience. We had dinner reservations at the Jan House for a party of six under my wife’s name, Dr. Harrigan, for Saturday evening, October 1, 2011. We were hosting my wife’s sister and her husband visiting from New York. We were promptly seated according to our reservations at 6:00 pm in the dining room. The dining room was nearly empty with at least three-quarters of the tables unseated. We were given menus, a wine list, water, rolls, and butter.
We then sat for nearly 20 minutes until the cocktail waitress asked us for our drink orders. I think that she was out back smoking, because she smelled of cigarettes. My sister-in-law said, after being asked “What else would you like,” “I’ll have a Grey Goose martini straight up with an olive”—a relatively standard drink. The cocktail waitress immediately responded, “I’m not a stenographer.” My sister-in-law politely repeated her drink order. There was no apology for the lateness. The dining room was quiet so we could hear the kitchen and bar area.
We sat there for the next 10 minutes listening to our cocktail waitress tell the bartender about her broken-down car and her boyfriend troubles. By the end, we felt as if we knew her life story. It was troubling to listen to, and she should have been tending to our drinks! Finally, our waiter arrived, informing us of the specials for the evening. I do not remember his name, but he had blonde hair, wore glasses, and had his sleeves rolled up, displaying tattooed arms. Our drinks still had not arrived, so I asked about them and he said that he would check into it. He immediately left to check on the drinks. It was so quiet that we heard him ask about the drink order, and a small argument erupted between the cocktail waitress and our waiter.
We could hear the whole thing! He returned promptly with our drinks. He acted concerned but was unaware that we heard the entire dispute. We then requested appetizers so that we could get started with the meal. He politely informed us that he could not order appetizers without ordering our entrees and dessert at the same time since it was a prix-fixe meal. We felt placed on the spot, so we decided to order everything. When the waiter asked my wife for her order, he addressed her as “Dear.” When he served her the meal, he also called her sister “Dear.” They did not appreciate this term. Chapter 3 – Lecture 6 TT 614 – Feb. 19, 2021 Mohamed Abdel Aziz At of 7:00, we requested that our salads be brought to us as soon as possible.
I then asked an assistant to bring us more rolls as each of us had been served one when we were seated. His response was “Who wants a roll?” Caught off guard, we went around the table saying yes or no so that he would know exactly how many “extra” rolls to bring to our table. It seems as if rolls should automatically be refilled at an establishment such as yours. Our salads were finally served at 7:15. At 7:45, we asked about our entrees.
They were served at 8:00. This was 2 hours after we were seated in a restaurant that was three quarters empty. I must also add that we had to make constant requests for water refills and a butter replacement. The food was excellent, and the property is delightful. Despite all of this, our dinner was a complete disaster. We were extremely upset and insulted with our experience at the Jan House. Your staff is not well trained and very unprofessional. We will not likely return to the Jan House. Also know that we will share our experiences with friends and business associates.
Sincerely,
Dr. E. Harrigan
10 Main Street
Boston, MA
RUBRIC
QUALITY OF RESPONSE NO RESPONSE POOR / UNSATISFACTORY SATISFACTORY GOOD EXCELLENT Content (worth a maximum of 50% of the total points) Zero points: Student failed to submit the final paper. 20 points out of 50: The essay illustrates poor understanding of the relevant material by failing to address or incorrectly addressing the relevant content; failing to identify or inaccurately explaining/defining key concepts/ideas; ignoring or incorrectly explaining key points/claims and the reasoning behind them; and/or incorrectly or inappropriately using terminology; and elements of the response are lacking. 30 points out of 50: The essay illustrates a rudimentary understanding of the relevant material by mentioning but not full explaining the relevant content; identifying some of the key concepts/ideas though failing to fully or accurately explain many of them; using terminology, though sometimes inaccurately or inappropriately; and/or incorporating some key claims/points but failing to explain the reasoning behind them or doing so inaccurately. Elements of the required response may also be lacking. 40 points out of 50: The essay illustrates solid understanding of the relevant material by correctly addressing most of the relevant content; identifying and explaining most of the key concepts/ideas; using correct terminology; explaining the reasoning behind most of the key points/claims; and/or where necessary or useful, substantiating some points with accurate examples. The answer is complete. 50 points: The essay illustrates exemplary understanding of the relevant material by thoroughly and correctly addressing the relevant content; identifying and explaining all of the key concepts/ideas; using correct terminology explaining the reasoning behind key points/claims and substantiating, as necessary/useful, points with several accurate and illuminating examples. No aspects of the required answer are missing. Use of Sources (worth a maximum of 20% of the total points). Zero points: Student failed to include citations and/or references. Or the student failed to submit a final paper. 5 out 20 points: Sources are seldom cited to support statements and/or format of citations are not recognizable as APA 6th Edition format. There are major errors in the formation of the references and citations. And/or there is a major reliance on highly questionable. The Student fails to provide an adequate synthesis of research collected for the paper. 10 out 20 points: References to scholarly sources are occasionally given; many statements seem unsubstantiated. Frequent errors in APA 6th Edition format, leaving the reader confused about the source of the information. There are significant errors of the formation in the references and citations. And/or there is a significant use of highly questionable sources. 15 out 20 points: Credible Scholarly sources are used effectively support claims and are, for the most part, clear and fairly represented. APA 6th Edition is used with only a few minor errors. There are minor errors in reference and/or citations. And/or there is some use of questionable sources. 20 points: Credible scholarly sources are used to give compelling evidence to support claims and are clearly and fairly represented. APA 6th Edition format is used accurately and consistently. The student uses above the maximum required references in the development of the assignment. Grammar (worth maximum of 20% of total points) Zero points: Student failed to submit the final paper. 5 points out of 20: The paper does not communicate ideas/points clearly due to inappropriate use of terminology and vague language; thoughts and sentences are disjointed or incomprehensible; organization lacking; and/or numerous grammatical, spelling/punctuation errors 10 points out 20: The paper is often unclear and difficult to follow due to some inappropriate terminology and/or vague language; ideas may be fragmented, wandering and/or repetitive; poor organization; and/or some grammatical, spelling, punctuation errors 15 points out of 20: The paper is mostly clear as a result of appropriate use of terminology and minimal vagueness; no tangents and no repetition; fairly good organization; almost perfect grammar, spelling, punctuation, and word usage. 20 points: The paper is clear, concise, and a pleasure to read as a result of appropriate and precise use of terminology; total coherence of thoughts and presentation and logical organization; and the essay is error free. Structure of the Paper (worth 10% of total points) Zero points: Student failed to submit the final paper. 3 points out of 10: Student needs to develop better formatting skills. The paper omits significant structural elements required for and APA 6th edition paper. Formatting of the paper has major flaws. The paper does not conform to APA 6th edition requirements whatsoever. 5 points out of 10: Appearance of final paper demonstrates the student’s limited ability to format the paper. There are significant errors in formatting and/or the total omission of major components of an APA 6th edition paper. They can include the omission of the cover page, abstract, and page numbers. Additionally the page has major formatting issues with spacing or paragraph formation. Font size might not conform to size requirements. The student also significantly writes too large or too short of and paper 7 points out of 10: Research paper presents an above-average use of formatting skills. The paper has slight errors within the paper. This can include small errors or omissions with the cover page, abstract, page number, and headers. There could be also slight formatting issues with the document spacing or the font Additionally the paper might slightly exceed or undershoot the specific number of required written pages for the assignment. 10 points: Student provides a high-caliber, formatted paper. This includes an APA 6th edition cover page, abstract, page number, headers and is double spaced in 12’ Times Roman Font. Additionally, the paper conforms to the specific number of required written pages and neither goes over or under the specified length of the paper. GET THIS PROJECT NOW BY CLICKING ON THIS LINK TO PLACE THE ORDER
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